Doug Taylor
“Doug is everything you want a Field Service Rep to be. Knowledgeable, proactive, and if you have a problem he takes ownership and does whatever it takes to get it solved RIGHT NOW.”
Marcelo Bellodi
Mark Hand
“Mark is always available, knowledgeable and knows how to get the job done! He provides outstanding support to the customer.”
Mr. Bill Lyttle
“Bill is always following up on any question asked or assistance asked for. He is very good at communication and will work with tech support to get you the information you need. Very professional.”
Tom Richardson
“Always there when we need him”
Bradley, CT
Sean Peterson
“Sean runs an amazing shop, and his customer service ethos and can-do attitude set the tone for the facility. He's the manager, but no problem is too big or too small for his attention. Also worthy of special note at Bradley is Tony Janicki, who did a fantastic job helping us through a big inspection this past year!”
“Extremely customer focused maintenance director who really gets to know not just the airplane but those involved in flying/operating it. Always available for support. Very high technical and emotional intelligence. He is an important reason for Embraer's reputation for not only great products but support. ”
Brazil
Andre Seixas
“Always available, answers to most issues with a big smille and a firm shaking hands.”
Marcelo Nogueira
“Marcelo is the kind of person who worries 24/7 3657/year about his costumers. He really represents his company and acts and responds accordingly.”
Vinicius Gomes Doche
“Vinícius Doche is a very smart guy and very competent.”
Fort Lauderdale, FL
Ashok Akapdia
“Always ready to resolve issues. Great commitment to customer satisfaction and support.”
Scott Kalister
“He really advocates truthfulness and honesty from surveys. I really sense he wants to support the customers and surveys helps him give that support. ”
“Always takes your call and emails and responds back quickly to answer your question and resolve any issues, always acts as the customers advocate ”
“Scott leads a team of incredibly capable and effective people, all of whom we depend on for the day to day operation of our aircraft. As I am being asked to name just one, I chose to name Scott as he represents this team of outstanding people who support our aircraft. I have never met an Embraer team member who did not exhibit the competence and commitment to customer service is the hallmark of my experience as an Embraer customer.”
“Scott is the President of all customer service for Embraer Executive Jets world wide. Nothing gets by Scott. He is concerned about every aircraft in the fleet and every person involved.”
Hartford, CT
Sean Peterson
“Sean has assembled a terrific team of people and we couldn't be happier with our Embraer factory service.”
India
Pandian R.
“The importance given for coordination with all the department for bring back aircraft from AOG situation. ”
Melbourne, Australia
Rene Baudet
“OUTSTANDING CUSTOMER SUPPORT AND FEEDBACK, NOTHING EVER TO MUCH TROUBLE ALWAYS AT THE END OF THE PHONE TO ASSIT AND GREAT COMMUNICATION SKILLS ESPECIALLY DURING AOG SITUATTIONS.”
“Rene is most helpful with any issues that we may have with the aircraft. He liaises well with the maintenance provider in order to get parts in a timely manner. ”
“Rene is always ready to assist in whatever issues we have found with the aircraft. He quite often goes beyond what is expected, and no issue, no matter how minor or complex, is too much trouble. We rely on his input regularly. ”
“Unbelievable service from this rep.
Has become a true friend in the process of our working relationship.
Thank you to him we have a well serviced and serviceable and reliable aircraft with no downtime.”
“Excellent product knowledge and take ownership of any problems”
Mesa, AZ
Frank Layoen
“MAINTANENCE MANAGER, MANUFACTURERS EMBRAER MAINTENANCE FACILITY ”
“Always top-notch service and maintenance planning. Keeps us flying day in and day out. Embraer wouldn't be the same without him.”
Tom Schuh
“Always responsive and helpful ”
Redondo Beach, CA
Ismar avdic
São José dos Campos, Brazil
Alexandre Aparecido
“He is very commited professional that help us to keep all schedulled and non-schedulled MX on going with good feedback and timing for our 135 operation.
Thank you and all mechanics that have worked with PPSCN!
”
“Always willing to help, easygoing, professional”
Carlos Eduardo Ferreira Silva
“Carlos Eduardo caused a major and good change in customer support in Brazil. Embraer marked a great Goal putting Carlos as Manager of Technical Support for Embraer bussnes jet's.It is possible to listen to the satisfaction of many customers after the arrival of Carlos.”
“24/7 there for you, superb response for every need you have”
Ricardo Souza
“Even in other basis, it always dispenses a great attention when it comes to solving a problem. Even if he has to point out another area, at any time or day.”
Singapore
Elton Luiz de Lima
“Very responsive to our requirements and coordinating maintenance support with service center.”
Sanjay Pandey
“Never had a technical rep call me every week to ask how is the aircraft . He wants to know my every trip to ensure someone or himself is monitoring the trip . When problems arise during our trips , Sanjay is always coordinating and making sure all questions are answered or making sure one of the Embraer Service Facility is taking care of us.... Even if it's 3 -4 am in the morning !!
Can't say any more things positive then this guy ! Actually their whole Embraer Team in Singapore is always supportive and go beyond the call of duty ....”
“This gentlement periodically visit us ,
Any problem I addressed , he fast respond and really helps us at any situation”
“Always professional and knoweledgable, readily available to every request we had.”
“Very Helpful and Prompt in providing assistance to the owner. Has been very interactive. ”
“Very responsive to our requirements and coordinating maintenance support with service center.”
Sorocaba, Brazil
Anderson Rocha Belo
“Very concerned about customer satisfaction and quality of services performed by Embraer Service Center.”
“
ATENDIMENTO ÓTIMO.”
DOMENICO RAFAEL
“GREAT PROFESSIONAL”
Windsor Locks, CT
Tony Janicki
“The whole team there is exceptional ”