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Daher Racks Up TBM Shipments, Nears 800th Delivery

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Nicholas Chabbert

Daher senior v-p Nicolas Chabbert said his company was gratified by its strong first-half 2016 sales showing, delivering 26 TBM 900-series aircraft. Of this, 45 percent were TBM 900s while 55 percent were TBM 930s with the newer touchscreen avionics.

To date, the company has handed over 124 TBM 900 series—93 in North America and 12 in Europe. In total, 786 TBMs have been delivered to date, and Chabbert noted that the company plans to deliver the 800th in September.

Chabbert said the 900 series is selling particularly well in Europe, with sales up “threefold” over typical levels. The TBM Care five-year warranty program combined with the speedy incorporation of the latest avionics advances—including angle-of-attack indication, electronic stability protection, underspeed protection and emergency descent mode—had all helped to drive sales, according to Chabbert.

He said the company will renew its focus on improving the comfort of the aircraft, including adding a side-facing, quick-change, marine-style, electric-flushing toilet as a $35,000 option beginning on 2017 models. Installation of the toilet requires removal of the two rear seats.

The lav is designed with a padded surround, personal item stowage, courtesy mirror, cabin soundproofing and a screened privacy enclosure than can be deployed. The entire package is branded as “Elite Privacy” and has been some 18 months in development.

There are plans to make it available for retrofit for older models. Chabbert called the addition of the toilet a “game changer” that, combined with relaxed EASA charter rules governing single-engine charter aircraft, should make TBMs more popular in Europe.

“A toilet is required for commercial charter operations. We're going to provide the best and most comfortable interior in this class of aircraft,” Chabbert said. “We are going to be thinking more about the passengers. You can be in this cabin for up to five hours.”

Based on customer feedback, Daher will continue to produce both the TBM 900 and 930, Chabbert said, to “provide customers with a choice” of avionics interface preferences. “We try not to impose our preferences on our customers. We deliver what people want,” he said.

“There is a clear acceleration in this program. In the first 15 years, we delivered 324 TBM 700s. In the last 10 years we have delivered many more TBM 850s and 900s,” he said. Some 65 TBM owners have checked in with the company this week at EAA AirVenture 2016, and approximately 45 TBM aircraft are parked on the airshow grounds.

July 26, 2016, 5:39 PM

Cirrus Finishing F&R Flying on SF50 Vision Jet

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Dale Klapmeier award

Cirrus Aircraft brought the first two production copies of its single-engine SF50 Vision jet to EAA AirVenture 2016 this week, in addition to prototype aircraft. Cirrus is completing function and reliability testing on the jet, and the FAA will soon begin its own F&R flying, it said. The company noted that it is close to receiving FAA certification for the jet.

“It's been a long-time coming, but it's finally here,” said Cirrus Aircraft chairman Dale Klapmeier. Cirrus said its Grand Forks, N.D. facility is spooled up, with SF50s already on the production line, and that production has been “decoupled” from the certification process.

Meanwhile, Cirrus’s Knoxville, Tenn. delivery center will come on line later this year, initially with deliveries of SR piston series aircraft and then SF50 jets beginning next year. Next month, Cirrus will begin its flight safety review board with the FAA to cover training issues regarding the SF50. Training and deliveries remain on track to begin later this year.

Also at EAA AirVenture, Cirrus received the Joseph T. Nall safety award from the AOPA Air Safety Institute for developing its line of Cirrus Approach instructional courses credited with driving down the Cirrus accident rate threefold and giving Cirrus aircraft an accident rate 50-percent lower than the general aviation average.

“Safety was the most important thing we were after when we started this company,” said Klapmeier. “We wanted to change this industry and we wanted to change it with safety. What we have done in the last three years with Cirrus Approach has truly started to have that vision come true.”

July 26, 2016, 5:51 PM

Brazil ATC Briefing Pilots on Olympic Airspace

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São Paulo ATC officials are briefing pilots on Olympic airspace restrictions in a series of free workshops this week. On Monday night, Air Force Major Ubiraci da Silva Pereira emphasized four steps to help general aviation aircraft operators avoid being considered suspect or hostile during the Olympics airspace restrictions: file a complete flight plan, ensure bilateral communications, maintain the assigned transponder code and keepto the authorized flight plan.

Before entering airspace restricted for the Olympics, general aviation aircraft must undergo a security inspection to receive a code required for filing a flight plan. After flight plan approval, pilots must call a special number manned by five ATC officials for a detailed briefing specifying the exact route. Just in case, pilots were instructed on how to behave if intercepted.

There are still kinks, as the security inspection and flight plan might take three hours or more at airports that limit ramp parking time to two hours. Round-the-clock restrictions in Rio include closing the main general aviation airport, Jacarepaguá, next to the Olympic Village, though in the cities that host only soccer games, restrictions are around game times only.

At Monday’s session at Anhembi-Morumbi University's civil aviation school, coordinated by helicopter pilots' association Abraphe, questions focused on maintaining normal operations during the Games.

July 27, 2016, 9:59 AM

Brexit Jitters Stall Some Jet Sales at Gulfstream

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Gulfstream fleet

The Brexit vote put a damper on Gulfstream sales at the end of the second quarter, but prospects are still good—“better than any [other] time so far this year”—and the continued solid U.S. economy and quick stock market recovery after the UK voted to exit the EU has calmed the jittery nerves of potential buyers, Phebe Novakovic, chairman and CEO of parent company General Dynamics, told investors today. Geographically, half of the jet orders placed in the quarter were from North America, with the remainder from the Middle East, Asia, Europe and South America, “in that order,” she said.

Second-quarter revenues at General Dynamics aerospace division, which includes both Gulfstream and Jet Aviation, fell $124 million year-over-year, to $2.134 billion, as completed Gulfstream deliveries dropped by seven units, to 34. This includes 27 large-cabin and seven midsize jets, compared with 33 large-cabin and eight midsize in the same quarter last year. Aerospace quarterly profits fell by $25 million from a year ago, to $845 million.

At the end of the quarter, aerospace backlog sat at $11.755 billion, about $350 million less than 90 days earlier. Backlog for the G650 extends to 24 months, while it is nine to 12 months for the G150, G280, G450 and G550.

Novakovic also addressed the state of the pre-owned G650 market during the second-quarter investor call. “Some are saying that there are 21 G650s on the market, but we count only 14 on the market, and one of those has a sale pending,” she noted. “With 14 on the market, this is only 7.5 percent of the installed fleet, which is below the normal 10-percent watermark. I’m comfortable that the pre-owned G650 market is appropriate and rational.”

July 27, 2016, 10:29 AM

NetJets Moves To Expand Longer-haul Business

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NetJets is hoping to tap into the still relatively small but growing longer-haul business with new pricing incentive programs developed for Challenger 350 and Global shareowners. Launched this month, the cross-country program provides operational savings on 3.5-plus-hour flights for Challenger 350 shareholders who have purchased a minimum of 50-plus hours (1/16th of a share).

The company also has developed a transatlantic program providing savings on five-plus-hour flights for Global 5000 and 6000 shareholders who have purchased a minimum of 50-plus hours. The cross-country flights must fall within NetJets’ cross-country service area, while the transatlantic flights must depart the NetJets Collective Service Area (essentially the U.S. lower 48 states, along with a few locations in Canada) and arrive in the company’s European primary operational area.

The pricing programs are unique for NetJets, which doesn’t typically offer such incentives, said Patrick Gallagher, executive v-p, sales and marketing for NetJets, but represent an opportunity for the fractional provider to grow in the longer-haul space.

This is really more about capturing a market segment that is relatively small today than it is about the opportunity to create additional incentives,” Gallagher said, adding, “We have plenty of customers that are flying with us today going back and forth to Europe on a Global or going cross-country on a super-midsize airplane like the Challenger 350.” The reception to the company's Challenger 350s and Globals has been “very good.”

But, he added, “There are a whole lot of people still doing that via other means, whether it is commercial or ad hoc charter or owning your own airplane. We are really trying to attack that wallet share that we don’t have today, and we are able to pass along some efficiency gains that we have on flying those longer routes.”

The average flight time for NetJets has remained at two hours for years. “That holds true for much of our industry,” Gallagher said, adding that average is largely driven by economics of an industry that tends to charge by the hour. “About 10 percent of our flights are cross-country. It's obviously appetizing for us to grow that segment,” he said.

The larger aircraft, longer-haul business has been growing at the same rates of its other businesses, he said. “It hasn’t been stagnant. It hasn’t been shrinking,” but it is an area where NetJets sees potential, Gallagher said. “We think it is a great opportunity.”

He also stressed that programs are driven by customer inquiries. “We’ve had a lot of interest in recent months,” he said. “It’s something we simply formalized.  We’re highly confident in our ability to sell it.”

Programs like this are helping NetJets evolve and strengthen during a time that has been tumultuous for the fractional industry. “The fractional industry in general has suffered a lot over the past few years,” Gallagher said. “We’ve seen a number of competitors exit the stage, and we’ve seen consolidation.” He pointed to the exits of CitationAir and Avantair, as well as the merging of Flexjet and Flight Options.

At the same time, NetJets has been growing. Noting the numerous ways to measure growth of fractional operations, he said, “No matter how you slice that, NetJets absolutely has returned to growth.”

The company’s sales numbers have been increasing each year since the downturn, he added. “Our business is doing quite well, but the fractional industry has suffered. We’re growing our market share of a shrinking pie.”

He believes a key factor in the resurgence has been the decision to streamline the fleet and add new anchor models in each market segment. “The customer reception has been great,” he said. He pointed the Challenger and Global acceptance, but also noted the company has increased its Phenom order. 

Many operators will make larger order announcements at the NBAA annual convention, but that will not necessarily translate into full deliveries, he said. “It could not be more different in our case. We’re not only exercising firm orders; we’re exercising the options as well.”

He noted NetJets' recent decision to up its order for the Citation Latitude from 150 of the aircraft to 200 and accelerate the delivery schedule. Gallagher was particularly enthusiastic about the introduction of that model. “We’re very excited about that airplane. I can’t remember an aircraft that we’ve introduced that has so much buzz associated with it,” he said.  “We’ve introduced lots of great airplanes, but the Latitude addresses such a wide segment of the market with midsize jet operating economics but almost a super-midsize cabin. People are finding that very attractive.”

While the new fleet and pricing programs are helping NetJets grow, Gallagher maintained, “The underlying value proposition of Netjets has not changed. People buy with us for guaranteed availability, more consistency and for our reputation for safety. Those remain the key pillars of the NetJets system. We’re excited to introduce a new way for people to tap into that.”

July 27, 2016, 11:11 AM

Embraer's Phenom 100E Evolves to EV

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Embraer has launched the next upgrade to its Phenom 100 entry-level jet, the Phenom 100EV, which will be equipped with a new flight deck based on the Garmin G3000 suite and be powered by modified Pratt & Whitney Canada PW617F1-E engines. Announced today at EAA AirVenture 2016, the upgraded model is scheduled to reach the market in the first half of 2017.

The 100EV’s modified engines, with 1,730 pounds of thrust, will provide a cruise speed of 405 ktas and 15 percent more thrust at hot-and-high airports. The aircraft has a range of 1,178 nm with NBAAIFR reserves and four occupants. The Prodigy Touch flight deck will be touchscreen-controlled with larger HD displays, split-screen capability and new weather radar.

Toluca, Mexico-based operator Across and Emirates Flight Training Academy are the dual launch customers for the Phenom 100EV. Emirates, which is set to open a new training facility later this year, recently upgraded its earlier order for five Phenom 100Es to Phenom 100EVs.

July 27, 2016, 11:59 AM

VistaJet Hits 10,000th YTD Flight in Record Time

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VistaJet Global 6000

Membership jet charter firm VistaJet made its 10,000th year-to-date flight on July 27, a milestone reached in record time and two months earlier than last year. The flight was a nonstop trip from Los Angeles to Tokyo on one of VistaJet’s Global 6000s. Its all-Bombardier fleet also includes Challenger 350s, 605s and 850s and Global 5000s.

This accomplishment comes on the heels of a 23-percent rise in global flight traffic in the first half of this year, a spokesman told AIN. The company saw “strong growth” in the U.S. and China in particular, with its largest-ever flight-hour package deals coming out of these regions so far this year, he said.

Ultra-long-range trips have risen substantially from the same period last year, with the company recording triple-digit growth in flight traffic from the U.S. and UK to Asia, the spokesman noted. “Since introducing a domestic VistaJet-branded aircraft to China in 2014, the company has seen a 30-percent rise in Asia traffic,” he said.

In total, 60 percent of VistaJet’s new customer deals this year have come from emerging markets such as China and India, the spokesman said. The company expects this trend to continue “as mature markets face continued economic and political uncertainty.”

VistaJet’s impressive growth and record flight statistics in 2016 indicate that, despite global economic headwinds, there is still a growing demand for business aviation, with individuals and corporations turning toward the VistaJet model of asset-free flying, said VistaJet chief commercial officer Ian Moore.

July 27, 2016, 2:38 PM

Santa Monica Eyes June 2018 Closure Date for SMO

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The Santa Monica city council has agreed to consider a resolution stating its intention to close Santa Monica Airport (SMO) by June 30, 2018, or as soon as legally permitted. The council on July 26 unanimously approved a motion to consider the resolution at the August 23 meeting. “This motion helps clear the air regarding our intent, which is to close the airport as soon as is possible,” said mayor pro tempore Ted Winterer.

The motion comes just a few months after the U.S. Appeals Court revived a previously dismissed lawsuit by the city of Santa Monica to retain control over the fate of SMO, keeping alive the city’s hopes to shutter the airport.

We are committed to reclaiming our land, and this motion gets us closer to protecting the health and safety of our residents, and to transitioning the airport land to better uses—uses the community has asked for at the ballot box,” added mayor Tony Vazquez, who introduced the motion with Winterer.

The city council further directed the city manager to report on measures that could be taken near term to reduce the impact of the airport and to implement the proposed resolution. This includes beginning the planning process and environmental analysis for use of the land.

The city noted the 2014 ballot initiative calling for the land to be used for parks, open space and recreational facilities unless voters dictate others, and Winterer stressed the importance of “dispel[ling] rumors that the city wants to turn the airport into a massive development.”

July 28, 2016, 10:44 AM

Constant Aviation Refurbs JetSuite Phenom Interiors

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Cleveland-based MRO Constant Aviation is redesigning and refurbishing the interiors of JetSuite’s fleet of 10 Phenom 100s. The first of the updated jets, N580JS, has been redelivered to the Irvine, Calif.-based charter operator, and Constant is in the process of revamping the rest of the fleet.

The aircraft, originally outfitted with BMW-designed leather interiors, are being updated with recovered taupe and coal leather seats, refinished cabin panels, leather cabin drink rails and “luxury options that will add to [JetSuites’] customers’ experience,” said Constant president and CEO Stephen Maiden. The 110V power outlets at each of the four cabin seats and Bose Quiet Comfort headsets will be retained.

JetSuite CEO Alex Wilcox said the company is “happy to be working with Constant Aviation” and expressed confidence that “clients will enjoy the new interiors.” The refurbishment coincides with JetSuite’s recently announced service expansion, with the acquisition of ten 30-seat Embraer E135 jets for use in JetSuiteX, a scheduled per-seat charter service, operated by Delux Public Charter. JetSuite also operates JetSuite Edition CJ3s in its core charter service.

July 28, 2016, 11:04 AM

Easier Olympic Security Checks Outside Rio, São Paulo

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With the Rio Olympics set to open next Friday, business jet operators flying in for the event are being urged to arrange itineraries to undergo additional security checks outside Olympic host city Rio and the São Paulo Guarulhos International Airport, the expected entry for 40 percent of delegations and visitors. “Security inspections at Guarulhos might take 2.5 to 3.5 hours or more, depending on the availability of the Federal Police. For airplanes coming from the U.S., Manaus or Brasilia would tend to be quicker. From Europe, Recife is the best choice,” Universal Weather and Aviation supervisor Adonis Bastos told AIN.

Patricia Aliperti of Brazilian handler Orbital also suggested Manaus and Recife. “For aircraft with sufficient autonomy to reach Rio de Janeiro, we suggest Cabo Frio Airport, since it's an international airport, outside the yellow zone, that doesn’t require slots and has ease of movement, with much faster customs operations,” she said, also noting “much cheaper” handling, parking and airport fees.

Orbital estimates that the actual aircraft inspection should take no more than 30 minutes, “but with the Federal Police acceptance, and presenting the flight plan…the complete process will take about an hour. But than can vary a bit,” she said. According to Orbital, security inspection fees may range up to $750, depending on aircraft model and location.

July 28, 2016, 11:53 AM

Avanti's Future Unclear as Piaggio Focuses on Military Sales

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Piaggio Avanti EVO

The future of Piaggio’s Avanti twin turboprop pusher is in question, after the Italian airframer’s statement this week about a new “industrial plan” that will see the company focus primarily on military programs going forward. Annual deliveries for the civil version of the aircraft have dropped into the low single digits for the past several years. An unmanned patrol/reconnaissance version known as the P.1HH HammerHead is currently under development.

Military platforms provide a sustainable and scalable growth trajectory for Piaggio Aerospace, which has been severely impacted by the contraction of the business aviation market,” said company CEO Carlo Logli in a short press release issued on July 28. The company noted that it would continue to deliver its existing commitments for the Avanti Evo, and when questioned further by AIN, responded only that “At present, the Avanti EVO will continue to be part of the Piaggio business.”

Piaggio, wholly-owned by Abu Dhabi’s Mubadala Development Company since last year, also announced it is seeking buyers for its engine business, which offers complete maintenance, repair and overhaul of a wide range of powerplants under license from Rolls-Royce, Honeywell, Pratt & Whitney and Pratt & Whitney Canada, as well as its MRO support organization for the 226 Avantis currently in service.

According to the manufacturer, it is now seeking approval for the new restructuring plan from its lenders and the Italian government.

The shareholder approval of our military-focused industrial plan marks the next phase for one of the world’s oldest aircraft manufacturers,” added Logli. “We now have a state-of-the-art manufacturing base at Villanova and a proven military program with the P.1HH HammerHead, both of which allow us to take on this new challenge.”

On May 29, a P.1HH prototype crashed off the coast of Sicily during flight testing. The company said it is still “assessing the impact” of the accident on the program.

Piaggio also confirmed that the jobs 132 employees who were temporarily laid off in 2014 have now been permanently cut.

July 29, 2016, 10:51 AM

Embraer Lowers Projections for Business Jet Deliveries

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Expectations of a protracted downturn in the business jet market have prompted Embraer to lower its delivery projections for this year by some 8 percent. Having so far delivered 26 business jets during the first six months of the year, the company now expects to ship between 70 and 80 light jets by the end of 2016, compared with its previous projection of between 75 and 85, and some 35 to 45 large jets, compared with its earlier estimates of between 40 and 50. Consequently, the company now expects revenues generated by its Executive Jets division to total $1.6 billion to $1.7 billion, compared with its previous projection of $1.75 to $1.9 billion.

Speaking Friday morning during the company’s second quarter earnings call, Embraer CEO Paulo Cesar Silva expressed a need to maintain discipline amid an environment of high levels of used jet inventory and falling prices.

It is a soft market,” said Silva. “The revisions to the guidance we are making today is in line with what the market is doing…We do not want to fight against the market. So we will no longer fight for market share.”

Silva added that he doesn’t expect any meaningful recovery in the market “for a while.”

No one expects that in the next two years or three years this market will recover. We still have a lot of used aircraft in the market—around 11 percent of used aircraft inventory compared to the size of the total fleet, so we have around 400 used aircraft in the market.”

Embraer now expects deliveries this year of some 650 business jets compared with the 2008 peak of 1,200.

July 29, 2016, 10:52 AM

Product Support Survey 2016, Part 1: Aircraft

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Embraer Sorocaba service center

Readers responding to AIN’s 2016 Product Support Survey rank Embraer at the top, with the highest combined overall average (8.4 out of a possible 10) for newer and older aircraft. Dassault Falcon and Gulfstream (both midsize- and large-cabin jets) tie for second place at 8.2. In third place this year is Bombardier’s Challenger series at 8.1, up 0.1 but matching last year’s third-place finish.

Two manufacturers tied for fourth place, both with a 7.9 rating, up 0.2 from last year, and these are Bombardier’s Globals and Textron Aviation’s Citations. Bombardier’s Learjet support climbed to a 7.8 rating, up from last year’s 7.7, leaving it with a fifth-place ranking.

Textron Aviation’s out-of-production jets see a divergence this year, with the smaller jets climbing by 0.2, to 7.4, but the midsize Hawkers dropping to 6.9.

In the turboprop arena, Mitsubishi’s MU-2s climbed to 9.3 from last year’s 9.1 to top this category, followed by Pilatus’s PC-12s (7.6) and Textron Aviation’s King Airs (7.1), the same placements as last year.

Rotorcraft rankings start with Bell Helicopter at the top of the list (7.5), as it was last year, but with a lower rating (down 0.4), then Airbus Helicopters holding the number-two place (down 0.3 from last year). Sikorsky moved up one place this year to third with 6.5, up 0.2, followed by AgustaWestland with 6.3.

Above and Beyond 

We asked AIN Product Support participants to list their favorite support providers and what they like about the service they receive. Here are some of the companies and people respondents chose to recognize. Read the full list at www.ainonline.com/above-beyond-2016.

August 1, 2016, 6:00 AM

Gogo Biz Partners with App Developers

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Gogo Business Aviation has partnered with Garmin, ForeFlight (JetFuelX) and FltPlan to bring new cockpit and operational applications to its ATG 1000 in-flight connectivity systemfor the light jet and turboprop markets. Starting in the fourth quarter, the ATG 1000 will support the Garmin Pilot, JetFuelX and FltPlan Go apps, adding to the already-supported ForeFlight Mobile, FlightAware Flight Tracker, WSI PilotBrief Optima and myGDC apps.

When connected to the GoGo Biz network, traffic and weather information can be received in flight via Garmin Pilot, while ForeFlight’s JetFuelX helps operators find the best jet fuel prices. FltPlan Go features approach plates on maps; animated weather; auto syncing of NavLogs, weather and routes; checklists; and airport and FBO information.

Using these apps enabled by Gogo’s ATG 1000 system gives aircraft operators a complete solution for pilots and passengers alike,” said Andy Geist, senior vice president of business aviation solutions for Gogo. “It’s partnerships like these that reinforce the increased utility we provide.”

August 1, 2016, 12:02 PM

Above and Beyond: Product Support Survey 2016

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As part of AIN Publication’s annual survey of users of business aviation, we asked qualified subscribers of Aviation International News, our monthly print publication, to identify "specific individuals for going above and beyond when it comes to product/customer support" of aircraft, engines and avionics, and to explain why they deserve special recognition.

The respondents to the 2016 AIN Product Support Survey named nearly 150 deserving individuals, too many for us to include in the August issue of Aviation International News. So we have included all of them here. You’ll find them listed by company.

To all of you who earned this special recognition from your customers, all of us at AIN Publications offers our heartiest of congratulations! Thank you for going "Above and Beyond" to help keep business aviation flying.

Aer Lingus

Dublin, Ireland

Christoph Mueller

“did an amazing turn around and preparation for sale of Aer Lingus”

AGROJVC

Varzea Grande, MT

PEDRO BUOSI

AgustaWestland

Philadelphia, PA

Jeffrey Pearl

“Despite the way Agusta (Leonardo) handles it's business, Jeffrey Pearl has always worked to get our aircraft up and running and answer any question I've ever had. An excellent Tech Rep.”

“A true tech rep. Who goes above and beyond.”

Airbus Helicopters

Brazil

Marcelo Faria

“Marcelo is part of Helibras's support team, and he is Always going beyond Helibras efforts to solve the client problems. He's very skilled, hardworking and available.”

Ft. Erie, Ontario

Amanda Bondar

“Has helped us out on the weekend to get parts to us above and beyond here normal duty time.”

Germany

Ian Burrel

“Communicative, involved and extremely helpful. He has in mind cost efficiency for customers and gives the best advise even when that one goes against marketing demands”

ARINC Direct

Zilu Dong

“Zilu consistently provides incredibly thorough replies and follow up to all technical questions and product inquiries. ARINC Direct isn't an OEM, but are owned by RC.”

Atlas Aircraft Center

Portsmouth, NH

Todd Smith

“Todd Smith and his skilled maintenance team, including Neil Whelpley, Jack Shields and the many technicians at Atlas who make the care of my PC-12 a trouble and worry-free experience. In 13 years of PC-12 ownership, I have never had my aircraft return from an Atlas annual inspection with a problem. Kudos to the entire Atlas Crew for their exceptional performance. ”

Beechcraft

San Fernando, Buenos Aires

Jimmy smith

“He lead a good company, AEROBAIRES ”

Boeing

Long Beach, CA

Jim Pierce

“A & P with many years pulling wire then got his E.E. and does custom interiors. A brilliant Engineer!! and Great Friend!!”

Bombardier

Bombardier Support Division

“Both FSRs and all support people in the Division do an outstanding job. They keep us flying every day.”

Mike Blouin

“Has provided Bombardier Field Service for many years. His continued support for the Bombardier product ,the Global Express in particular is the reason why it was successful. ”

Skip Thorp

“Skip goes above and beyond the call of duty to find information and responses to your inquiries”

Staff

“Having worked with different OEM the past few years, BOMBARDIER remains the most customer focus OEM in the business jet industry. ”

Australia

Dave Holman

“Dave Holman has consistently provided excellent product support in the region for several years. His knowledge and willingness to help has made operating the aircraft easier and gives us confidence in the product he supports.”

Cincinnati, OH

Steve Block

“Steve has been instrumental in helping us bring a new aircraft type into the fleet. He comes out to assist with any AOG problems and checks with us consistently to ensure we are informed and that the aircraft are operating without any problems. Steve has exceptional technical knowledge of the aircraft and is fully engaged, getting his hands "dirty" to help us with any maintenance problems.”

“Steve is our local Tech. Rep. He is very responsive to our calls for help and is very good at following up on our issues. Strong, fair advocate for the customer.”

Colorado Springs, CO

Terry Rubek

“Terry Rubek has been my Learjet tech. rep. for just about 20 years. He always goes above and beyond, what seems humanly possible. He is loyal to both his company and customers, and when in a bind, he always manage to satisfy both relationships. He is his weight worth in gold.”

Dallas, TX

Ronnie Cook

“Always available and very knowledgeable. Goes above and beyond to take care of his customers.”

“Would do anything for his customers”

Farnborough, UK

Andy Wills

“Goes above and well beyond by a considerable margin the FSE's remit in helping operators to operate safely and efficiently with a detailed knowledge of not just maintenance but the operational side as well. ”

Fort Lauderdale, FL

Alan Masa

“Field Service Rep. that is outstanding in his field!”

KALAS BURKULE

“Outstanding performance as Project Manager at Bombardier Business Aircraft Services - Fort Lauderdale. He is the best!!! Special note also to Eng. ELISIO CRUZ, who is the Bombardier Field Service Representative (FSR) in BRAZIL. Outstanding professional that does deserve the same honor as Mr. KALAS Burkule in the US.”

RAUL PENA

Germany

Eckhard Breuer

“Mr. Breuer made a great Job during the last year when we received one G6000 for testing in our flight department. He was one of the key Person for a sucessful implementation. His engagment was incredible! ”

Hong Kong

Bill Siejna

“AOG helped find a way to fly with in three hours. After five days of another company trying to fix.”

“Asia's AOG recovery master.”

“He really give it his all and keeps us flying! Great support by Bill and his team!”

Indianapolis, IN

Paul VanKley

“I have worked with Paul for almost 20 years. His knowledge, and customer first attitude is outstanding! I can attest after my experience working with other technical representatives from other manufacturers, Paul always stands out as the best of the best. He deserves all the recognition and accolades possible for what he does putting the customer and product as his #1 priority.”

“Paul is always available when we have an issue on the aircraft. He makes sure we have the information or gives us a contact that can help us with the problem. Paul then checks back to verify that the aircraft is repaired. ”

Montreal, Quebec

Rebecca Kripotos

“Rebecca is always responsive to any issues we have, is diligent in resolving those issues and keeps us informed. Great job Rebecca.”

Tom Kermode

“Very knowledgeable, understands the aircraft and system.”

Morristown, NJ

Bill Houst

“Always there when you need him. Best tech rep. in the industry!”

Quebec

CLANCY MURPHY

“WE HAVE WORKED WITH CLANCY FOR EIGHT YEARS SUPPORTING OUR CHALLENGER 890 AND CHALLENGER 850 FLEET. CLANCY IS BY FAR THE BEST A.O.G. SPECIALIST WE HAVE EVER SEEN AND GOES WAY BEYOND HIS SCOPE OF WORK. CLANCY CONSISTANTLY SUPPLIES US WITH PERSONEL ATTENTION TO DETAIL AND FOLLOWS THROUGH VERY DIFFICULT SITUATIONS TO THE END. ”

San Fernando, Argentina

MIGUEL DOSKOCZ

“Best field service engineer”

Singapore

Anthony Cox

“Anthony has been very valuable to TAG, our client and Bombardier. Aircraft defects have to be dealt with quick and accurate at a reasonable price. TAG Asia operates 24 Bombardier Global's and it challenging to keep 24 clients, TAG and Bombardier happy but he has founded strong relationships with the TAG and his own team. This has proven to be very valuable in customer satisfactions rates. ”

South Africa

Jonathan Carey-Walker

“Jonathan always goes the extra mile day or night. He is a great asset to Bombardier and provides excellent support to his clients.”

Sydney, Australia

Corey Trudgen

“As the newest FSR in the region with Bombardier Corey has thrown himself into the position and not only learnt a lot about the products he is supporting, but gone the extra mile to learn the specifics of the operators and their operations. With a wealth of experience he is very approachable, easily contactable, and quick to respond to everyday as well as AOG situations. ”

Teterboro, NJ

William Houst

“Bill is the best! He just always makes it happen and is so knowledgable.”

Toluca, Mexico

Julio Carbajal

“He is the Bombardier Customer Support in Mexico and He is 24/365 ready to help us when ever we have need assistance.”

Wichita, KS

Dean Eechaute

“Dean, Learjet FSR, KNOWS the aircraft he is responsible for (primarily the Lear 40/45/70/75) better than anyone we have come across. He will not stop until the issue is resolved regardless of the complexity. The phrase " I don't know" isn't in his vocabulary. If he has to use it, it is followed by "BUT I WILL FIND OUT and let you know!!!"”

Capital Aviation

Manassas, VA

Pat Colgan

“Pat's company has been servicing the aircraft that I manage since 2004. He runs an excellent shop and stands by his work.”

Carolina Turbine Support

Aiken, SC

Joe Megna

“Spent 1.5 days diagnosing and repairing an obscure problem within the computer of a M4D autopilot. Required a computer level repair of a circuit board.”

Tom Sapp

“Tom is very responsive and knowledgable.”

“TOM IS JUST A PHONE CALL AWAY TO ANSWER AN MU2 SYSTEM QUESTION, FIND A DIFFICULT PART OR REPAIR A PART AOG 7 DAYS A WEEK.”

Cessna

Greg Linton

“Superb Support of customer”

Jeff Lord

“Jeff is great to work with keeping our 750 in the air. We had a parts problem with a 200 day lead time, Jeff went to work and found a way to turn that into a two week delivery time! ”

Randy Davis
Roger Boeckmann

“For the last 13 years he has assisted us with great insight and knowledge. He always goes the extra mile.”

“Seems to know most every issue or whom to connect with to resolve same issues. Phenomenal person, will miss him when he retires.”

Mesa, AZ

Jesse Esyalanye

“Jesse is very diligent and thorough. He will never be rushed and will always be honest with the customer, regardless of what customer wants to hear. Thanks”

Milwaukee, WI

Randy Adams

“Randy goes above and beyond regularly to support our CX+ aircraft. On several occasions he has driven a part halfway from the service center to meet us in the evening after normal business hours. This has saved several trips from being cancelled. Now that is service!”

Ryan Brown

“He does great work and always responds quickly no matter what time of day. The last 3 times we needed work he was there to greet the plane. He is one of the main reasons I will continue to own Textron aircraft. He makes it easier for me to manage multiple aircraft and run a company.”

Orlando, FL

JP Epps

“JP is a Driven and Outstanding Customer Service Manager, he goes above and beyond what is expected to serve his customers, day or night.. Also at the Orlando Service Center Chris Garaffa and Chance Streetman deserve an Honorable Mention as they too, go above and beyond for their customers. I am an Owner Pilot that manages my own airplane and coordinates and oversees all of the Maintenance.. ”

Shane McCabe

“Shane is the mobile service mechanic and takes ownership of the planes he maintains. Excellent mechanic with a wealth of knowledge. ”

Sacramento, CA

Mike Syles and Jack Snyder

“Both are Client Service Representatives at the Sacramento Cessna Citation Service Center. I have worked with both of these men for many years, and together they supported our operation enabling a 100% dispatch rate. Today they are given fewer resources, and tasked with achieving the same goals. ”

Wichita, KS

BRANDI NICHOLSON

“EXTREMELY KNOWLEDGEABLE. GET IT DONE ATTITUDE. ABLE AND WILLING TO NAVIGATE THE HURDLES OF A LARGE COMPANY DYANAMIC TO GET OUR AIPLANES IN THE SKY. NO BS PERSON WITH A HEART OF GOLD. THE KIND OF PERSON YOU ARE GLAD IS ON YOUR TEAM. ”

Brian Rohloff

“Always available, informed, customer service is outstanding”

Chris Webber

“He is the best go to guy in helping and understanding systems for owners and pilots.”

Michael Vercio

“You can come with any problem you have and Michael will take care and help to find a solution or handed it over to another person who is responsible.”

Chuson Inc

Chuck Walton

“He's available 24/7 for support & is very knowledgable on th MU-2.”

Columbia Air Services

Groton, CT

Chris Bergman

“Chris has worked with me ever since I purchased this plane to maximize my utility of the plane. With my recent full Garmin panel upgrade, he gave me outstanding customer service and response start to finish. His knowledge of the systems is peerless, and he's a joy to work with as well.”

Dassault

Miguel Germani

“Miguel makes himself available anytime to asset with technical issue. He truly goes above and beyond to help us keep our aircraft safe and available.”

Scott Bohl

“When you call him with a problem he will stay with it as long as you need to resolve it. He will also connect you with others who can help you if it is not his area of expertise. ”

Brazil

Sérgio Ribeiro

Chesterfield, MO

Gene Woods

“Gene and his team have constantly exceeded my expectations and constantly deliver my company a completed and reliable aircraft. They strive to always deliver my aircraft early and even if I ask for the airplane early they will go above and beyond to make it happen. I can always count on anybody on his team to always go the extra mile and to treat my aircraft like it was their own aircraft. ”

Columbus, OH

Dan Lucas

“Dan is a fantastic field service rep. He went above and beyond expectations to help us solve an annoying problem with our jet that had escaped diagnosis at three separate service centers. Dan always takes the time to answer thoroughly and to our satisfaction questions regarding maintenance and operation of the aircraft. My hats off to Dan! ”

“Dan has always went over and beyond when it comes to customer service. ”

Illinois

Anthony Hulsebus

“One of the best Rep's I have dealt with in my 40+ years in Aviation”

New Jersey

Jay Sigmann

“Jay has been outstanding with our flight department transitioning to the F7X.”

Paris, France

Tom Kouters

“This is Customer Representation above and beyond anything seen and experienced before.”

“Tom is very proactive, very friendly and professional. Without him, our Falcon operation would be much more complicated. His help and advise has saved us lots of money and spared us from frustration. Best Field Service representative I have ever met.”

Phoenix, AZ

Carl Menne

“Exemplifies the meaning of Customer Support. Always a great attitude, knowledgeable and responsive 24/7. Thank you Carl and Dassault!”

Sorocaba, Brazil

Gutemberg Silva

“His dedication to the company is above all standards. Not even when he faced a very difficult moment in his particular life, when his newborn daughter got sick, he left costumers unattended. He is the soul and body of Dassault Aircraft Services Sorocaba: there is no doubt the company wouldn't be the same. As we already had the opportunity to have our aircraft serviced in three different factory-owned service centers (LIT, ILG and SOD), we could evaluate the resources available and the results delivered on each one of those. SOD does more with much less, and this is, in a very large amount, due to Mr. Gutemberg Silva's outstanding performance.”

Teterboro, NJ

Alessandro Gaalera

“Since his appearance in DFJ, and in our area, Alessandro has created a real and strong link between customers and customer service at DFJ. He is the type of professional any company needs.”

Arnaud Paulmier

“Arnuad is the epitome of professionalism. He is very kind, very knowledgeable, very helpful, and always available to share his expertise. ”

Bill Masloski

“Bill is quick to respond to operator concerns, always follows up and is knowledgeable regarding the industry and the products.”

Waukegan, IL

David Bollows

“David is very responsive and knowledgeable tech rep and he is one to follow through on any issue we need solved. He also follows up to ensure that we are satisfied and that we have no recurring issues. Dave brings his A game each and every time. ”

Duncan Aviation

Lincoln, NE

Janet Beazely

“Janet is the best Project Manager I've ever dealt with. She's always active and involved in her projects. She always knows the status of the airplane and everybody in the facility respects and likes her and helps her get my plane completed on schedule. ”

EJM

Cincinnati, OH

John Hyman

Embraer

Doug Taylor

“Doug is everything you want a Field Service Rep to be. Knowledgeable, proactive, and if you have a problem he takes ownership and does whatever it takes to get it solved RIGHT NOW.”

Marcelo Bellodi
Mark Hand

“Mark is always available, knowledgeable and knows how to get the job done! He provides outstanding support to the customer.”

Mr. Bill Lyttle

“Bill is always following up on any question asked or assistance asked for. He is very good at communication and will work with tech support to get you the information you need. Very professional.”

Tom Richardson

“Always there when we need him”

Bradley, CT

Sean Peterson

“Sean runs an amazing shop, and his customer service ethos and can-do attitude set the tone for the facility. He's the manager, but no problem is too big or too small for his attention. Also worthy of special note at Bradley is Tony Janicki, who did a fantastic job helping us through a big inspection this past year!”

“Extremely customer focused maintenance director who really gets to know not just the airplane but those involved in flying/operating it. Always available for support. Very high technical and emotional intelligence. He is an important reason for Embraer's reputation for not only great products but support. ”

Brazil

Andre Seixas

“Always available, answers to most issues with a big smille and a firm shaking hands.”

Marcelo Nogueira

“Marcelo is the kind of person who worries 24/7 3657/year about his costumers. He really represents his company and acts and responds accordingly.”

Vinicius Gomes Doche

“Vinícius Doche is a very smart guy and very competent.”

Fort Lauderdale, FL

Ashok Akapdia

“Always ready to resolve issues. Great commitment to customer satisfaction and support.”

Scott Kalister

“He really advocates truthfulness and honesty from surveys. I really sense he wants to support the customers and surveys helps him give that support. ”

“Always takes your call and emails and responds back quickly to answer your question and resolve any issues, always acts as the customers advocate ”

“Scott leads a team of incredibly capable and effective people, all of whom we depend on for the day to day operation of our aircraft. As I am being asked to name just one, I chose to name Scott as he represents this team of outstanding people who support our aircraft. I have never met an Embraer team member who did not exhibit the competence and commitment to customer service is the hallmark of my experience as an Embraer customer.”

“Scott is the President of all customer service for Embraer Executive Jets world wide. Nothing gets by Scott. He is concerned about every aircraft in the fleet and every person involved.”

Hartford, CT

Sean Peterson

“Sean has assembled a terrific team of people and we couldn't be happier with our Embraer factory service.”

India

Pandian R.

“The importance given for coordination with all the department for bring back aircraft from AOG situation. ”

Melbourne, Australia

Rene Baudet

“OUTSTANDING CUSTOMER SUPPORT AND FEEDBACK, NOTHING EVER TO MUCH TROUBLE ALWAYS AT THE END OF THE PHONE TO ASSIT AND GREAT COMMUNICATION SKILLS ESPECIALLY DURING AOG SITUATTIONS.”

“Rene is most helpful with any issues that we may have with the aircraft. He liaises well with the maintenance provider in order to get parts in a timely manner. ”

“Rene is always ready to assist in whatever issues we have found with the aircraft. He quite often goes beyond what is expected, and no issue, no matter how minor or complex, is too much trouble. We rely on his input regularly. ”

“Unbelievable service from this rep. Has become a true friend in the process of our working relationship. Thank you to him we have a well serviced and serviceable and reliable aircraft with no downtime.”

“Excellent product knowledge and take ownership of any problems”

Mesa, AZ

Frank Layoen

“MAINTANENCE MANAGER, MANUFACTURERS EMBRAER MAINTENANCE FACILITY ”

“Always top-notch service and maintenance planning. Keeps us flying day in and day out. Embraer wouldn't be the same without him.”

Tom Schuh

“Always responsive and helpful ”

Redondo Beach, CA

Ismar avdic

São José dos Campos, Brazil

Alexandre Aparecido

“He is very commited professional that help us to keep all schedulled and non-schedulled MX on going with good feedback and timing for our 135 operation. Thank you and all mechanics that have worked with PPSCN! ”

“Always willing to help, easygoing, professional”

Carlos Eduardo Ferreira Silva

“Carlos Eduardo caused a major and good change in customer support in Brazil. Embraer marked a great Goal putting Carlos as Manager of Technical Support for Embraer bussnes jet's.It is possible to listen to the satisfaction of many customers after the arrival of Carlos.”

“24/7 there for you, superb response for every need you have”

Ricardo Souza

“Even in other basis, it always dispenses a great attention when it comes to solving a problem. Even if he has to point out another area, at any time or day.”

Singapore

Elton Luiz de Lima

“Very responsive to our requirements and coordinating maintenance support with service center.”

Sanjay Pandey

“Never had a technical rep call me every week to ask how is the aircraft . He wants to know my every trip to ensure someone or himself is monitoring the trip . When problems arise during our trips , Sanjay is always coordinating and making sure all questions are answered or making sure one of the Embraer Service Facility is taking care of us.... Even if it's 3 -4 am in the morning !! Can't say any more things positive then this guy ! Actually their whole Embraer Team in Singapore is always supportive and go beyond the call of duty ....”

“This gentlement periodically visit us , Any problem I addressed , he fast respond and really helps us at any situation”

“Always professional and knoweledgable, readily available to every request we had.”

“Very Helpful and Prompt in providing assistance to the owner. Has been very interactive. ”

“Very responsive to our requirements and coordinating maintenance support with service center.”

Sorocaba, Brazil

Anderson Rocha Belo

“Very concerned about customer satisfaction and quality of services performed by Embraer Service Center.”

“ ATENDIMENTO ÓTIMO.”

DOMENICO RAFAEL

“GREAT PROFESSIONAL”

Windsor Locks, CT

Tony Janicki

“The whole team there is exceptional ”

Fayetteville Aviation

Fayetteville, TN

Mark Cobb

“Mark Cobb is an MU-2 expert who understands both the airplane and the importance of controlling owner/operators' maintenance costs. He is available by telephone virtually 24/7 and has the unique ability of explaining technical issues to non-mechanic owners. Without his help, I would not have been able to diagnosis and resolve the one trip delaying mechanical problem I've had since buying my MU-2 in December 1997. Four years ago on Christmas Eve I couldn't start my right engine at a small airport where there was no mechanic available. With Mark's help by telephone I was able to identify and by-pass a failed start relay and complete the trip home, avoiding a seven hour drive in a rental car.”

Garmin

Park Rapids, MI

Tom Haas

Sorocaba, Brazil

Eng Rodrigo

“Rodrigo has a prompt and correct answer to all questions , anytime.”

Gulfstream

Ed Witas

“Ed is consistently there when we need him. He is a great resource for all things Gulfstream and will always follow up with you. He is also fun to be around. ”

Colorado

Jim Beebe

“Jim continues to go above and beyond in his pursuit to help out the customers in his region. He truly responds 24/7 and even drives 3 hours each way to our facility to lend assistance when needed. Great person to work with.”

Dallas, TX

Glen Nielsen

“Keeps the Process moving along when are aircraft are there for repairs/inspections.”

Luton, UK

Chris Ellender

“Consistently goes above and beyond customer support expectations, always delivers solutions and resolutions in a most professional and timely manner. ”

Savannah, GA

JEFF GILBERT

“ALWAYS HELPFUL. IF HE DOESNT KNOW THE ANSWER HE WILL FIND IT. STOPS BY JUST TO CHECK UP ON US EVEN IF WE HAVEN'T CALLED HIM IN A WHILE”

John Poe

“John Poe is a true asset during AOG issues. His knowledge of Gulf stream's tech support and product line and his ability to do whatever is required to get our G550 airborne is one of the many reasons, Gulfstream is #1 in customer service! Thank you John, you are very much appreciated!.”

Switzerland

AMAG

“AMAG is excellent”

Hawker Pacific

Singapore

Rudgen Guzman

“He is courteous, professional, competent, and devoted.”

Honeywell

Jack Wolf

“He is always available to answer your questions or to get answers for you in a timely manner”

Chicago, IL

Ed Leadley

“Ed has been with Honeywell for a very long time now and has never lost his drive to help the customer. He knows the product and strives to help the customer day and night despite all of the hurdles Honeywell has thrown in front of the Technical Representative through the years. Ed exemplifies the perfect definition of what technical service is all about, professionalism, knowledge, and most importantly, accessibility! ”

“He is very customer oriented and always goes the extra mile.”

Switzerland

Gianni Pivetta

“Really goes above and beyond in assisting customer joining together high professional Knowledge and personal commitment. He works with heart.”

UK

Mick Harris

“Mick goes above and beyond as he is always willing to help us with technical issues/questions regarding avionics systems despite having moved on and up in he company to sales and no longer being on the technical support side.”

Intercontinental Jet Service Ctr

Tulsa, OK

Mark James

“Always available ... anytime ... to help troubleshoot AOG issues ... always helpful and most knowledgeable about MU-2's ...”

“Incredible support, expertise and knowledge of the Mitsubishi MU2. Always a pleasure and honor to deal with Mark.”

“24/7/365 Support! Over the last 8 years, I've called him from Haiti, Moab, and several other places. He is knowledgeable, available and always helpful. Thanks, Mark (and the ICJS team)!”

“Always willing to share considerable expertise. ”

“Mark is always available to a MU2 operator, even when the airplane is being serviced at another facility. He works hard for the entire fleet and is very knowledgeable.”

“I have every possible contact number for Mark and he is ALWAYS available to help 24/7, 365 and his knowledge base is unbelievable.”

Jet Logistics

Charlotte, NC

Pat Croghan

“Attention to detail and performance of minor inspections and servicing is aircraft is excellent. Anytime a mechanical issue arise wherever the aircraft might be he is on top of it and arranging for necessary service to be performed”

Maine Aviation

Portland, ME

Shawn Faulkner

“Shawn went to great lengths to help in completing the installation of the GTN750 GPS in two 1980's CE-550 and CE-S550. Despite the fact that the only resource of wiring info for these aircraft was from inadequate and incorrect wiring diagrams due to numerous modifications over he past thirty years.”

Mid-South Avionics

Birmingham, AL

Gary McCall

“Very experienced and knowledgeable avionics technician ”

MidCanadaMod

Canada

Bill Arsenault

“He is the boss/owner and I have known him 30 plus years. 100% service. Learjets and Falcons. I had a problem about 2 years ago with my Telex Airman head phones. Even though the warranty had just expired he got it taken care of at no charge. ”

Mitsubishi

Addison, TX

Joe Megna

“As the Tech Rep supporting the MU-2 community, Joe Megna is incedible. Goes above and beyond, literally makes himself available 24/7 with work, home and cell numbers provided to the people he supports. He is a national treasure.”

MYJET ASIA PTE LTD

Singapore

MOHIDEEN KAHSIM

P&WC

Texas

Carl Mason

“Always there when you need him and he will get you answers and solutions in a timely manner. ”

Wichita, KS

Noe Garza

“Noe is exceptional in every way. He's a true professional in ever sense of the word. He's responsive and very knowledgeable on his product. When Noe says "I'll get back to you on that" or "let me cunsult the experts at PWC", he does! He always follows up with a satisfactory answer. Most Feild service representatives just want to take you to lunch, Noe comes to town to work! ”

Pentastar Aviation

Waterford, MI

Gordon Ross

“Gordon went above and beyond ahead of a visit to make sure the project would run smoothly. He even went so far as to spend his companies money to make sure my fabric would pass burn cert when they did not even have a signed contract. This small action won the company the whole project as well as referrals. ”

Pilatus

Denver, CO

Pete Wolak

“Vice President Customer Support. Does a very good job supporting the Brazilian PC12 fleet.”

Switzerland

Fabian Conne

“As Head of Maintenance Hangar at Pilatus, Fabian is totally dedicated to provide the best support and service to Pilatus customers.”

“Fabian is incredibly knowledgeable, but also friendly and does an brilliant job of running the hangar. Why can't everybody be like him”

Piper

Juan Alberto Almada

Priester Aviation

Chicago, IL

Robert Zugg

Rockwell Collins

Mark Baken

“Follows through with all issue brought before him. Goes the extra mile to provide additional information that he finds pertinent to the issue. Any large issue he makes it a priority to be on site! Just a real pleasure to work with.”

Rob Canada

“Rob has always been a phone call away or on site the next day to assist us with CES or Avionics problems we have experienced on our new aircraft. ”

Wichita, KS

John Spellmeyer

“John has constantly been available 24/7 to help his customers on the spot and follows up on his commitments. He is the face of Collins to many of us operators and we know we can depend on help when needed. ”

“Very knowledgeable and quick to help in any way possible”

Skyline Aviation Ltd

Nikolay Karpikov

Skyservice

Toronto, Ontario

Andreas Klauke

“Andreas is a great maintenance Engeneer that keep our aircraft in tip top shape.”

TechnicAir

Kansas City, MO

Jenny Rogers and Brian Kemp

“Their customer service has been outstanding considering the service we have received from our engine overhaul provider, Dallas Airmotive ”

Turbine Aircraft Support

Oklahoma City, OK

Curtis Higgens

“Curtis is always a friendly and professional in all dealings. He looks out for my operation as if it were his own. He looks ahead and makes sure we don't overlook anything. Great in al lsituations.”

Universal Avionics

Wichita, KS

Mike Michalski

“Outstanding. Best support in the business. ”

West Star

Grand Junction, CO

SANTIAGO CAROL LUGONES

“Mr. Santiago Carol, he always have the spirit to help and resolve positive customer requests and inputs about our problems with our aircrafts.”

Tom Modrick

“Enthusiastic, competent, knowledgeable”

St. Louis, MO

Dan McKillips

“Dan's attention to detail and going the extra mile is great! ”

WESTERN GENERAL AVIATION COMPANY

ZHONGXIANGN LI

Williams

San Antonio, TX

Mahyar Heshmat

“I have had repeated dealings with Mahyar in KSAT at the Cessna Service Center. Mahyar is the techrep for Williams there and he is the only reason I agreed to purchase another Williams powered aircraft. His attention to detail, professionalism, and technical knowledge is excellent. His customer support and relations skills are also appreciated. Bottom line is I trust his work and recommendations.”

August 1, 2016, 12:27 PM

Czech Government OKs Backing for GE Aviation ATP

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The Czech government has approved an investment to secure the development and production of GE Aviation’s Advanced Turboprop (ATP) family in the Czech Republic. In January, GE Aviation stated its intention to build the ATP in the Czech Republic, but negotiations have been ongoing over the financial incentives. Czech Trade and Industry Minister Jan Mládek announced last week that the “Czech government today approved cooperation with GE Aviation,” and added, “aviation engines will be developed, examined and produced in the Czech Republic.” The approval reportedly includes an investment in a new $385 million facility.

We’re pleased with the government approval of funds for ATP production,” GE Aviation said, but emphasized the formal agreement has not yet been settled and signed. “GE's hope is to have a formal agreement reached in the coming months,” the company said. “There is still work to be done, but it is moving in a positive direction.”

GE Aviation is investing $1 billion on the program in Europe, with more than 400 engineers in Italy, Germany, Poland and the Czech Republic currently working on the engine, which was selected to power Textron Aviation’s new Denali turboprop single. Full engine test is planned for the end of 2017.

In January, the company outlined plans for a GE Turboprop Center of Excellence that would open in 2020 to build the ATP. The center is expected to create more than 500 new jobs, a 125-percent boost over current employment in the Czech Republic, the company said. The center builds on GE’s previous investments in the Czech Republic, including the 2008 acquisition of Walter Engine, GE noted, adding its “current turboprop factory in Prague is a great success.”

August 1, 2016, 1:41 PM

API Founder Janice K. Barden Dies

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Janice K. Barden, the founder of Aviation Personnel International (API) who was well known within the business aviation community for her contributions over nearly six decades, died on July 31.

Born in Cleveland, Barden obtained a degree in industrial psychology from Kent State University and then spent 15 years working for an airline personnel placement firm. In 1971, she decided to start her own business, API, in New Orleans, establishing the first female-owned and –operated personnel search firm dedicated to business aviation. The firm, now run by her daughter Sheryl Barden, had since placed thousands of professionals in the business aviation field.

Barden had been actively involved with NBAA, serving eight terms as the local committee chair for the association’s annual Business Aviation Convention & Exhibition. She also helped create the annual NBAA Careers in Business Aviation Day.

In 1992, Barden was appointed by President George H.W. Bush to a presidential blue ribbon panel to research training options to address the pilot and aviation maintenance technician shortage. She further was appointed to the President’s committee for the rehabilitation of returning Vietnam prisoner-of-war (POW) pilots.

In everything she did, Jan always made people feel special and valued. She will be greatly missed,” said NBAA president and CEO Ed Bolen. Barden was the recipient of numerous awards, including NBAA’s John P. “Jack” Doswell Award for her lifelong achievement in support of business aviation and the NBAA American Spirit Award for her pursuit of excellence and service to others in aviation. She also received a National Aeronautic Association Distinguished Statesman of Aviation Award and was inducted into the Ohio Senior Citizens Hall of Fame.

I am immeasurably proud of the lifelong accomplishments and impact that my mother has made in the lives of professionals working in business aviation,” Sheryl Barden said. Along with her daughter, Janice K. Barden is survived by her husband Chuck McKinnon, the former head of IBM’s flight department.

August 1, 2016, 4:51 PM

New FBO Opens on Alabama's Gulf Coast

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Platinum Air Center, a new FBO at Jack Edwards Airport (JKA) in Gulf Shores, Ala., began operations this week. One of three service providers at the airport, the facility is based out of a 3,500-sq-ft temporary modular complex—featuring a pilot lounge, flight planning room and work stations with high-speed Wi-Fi—on the southeast side of the nearly 7,000-foot main Runway 9/27.

A new fuel tank farm, holding 20,000 gallons of jet-A and 12,000 gallons of avgas supplied by World Fuels, has been installed. Meanwhile, construction of a $5 million permanent FBO terminal with an adjoining 22,400-sq-ft hangar, capable of sheltering ultra-long-range business jets, is scheduled to start early next year, with a mid-2019 expected completion date.

The location, owned by FBO industry veterans Arve and Emily Henriksen, is the cornerstone of what they expect to grow into an FBO chain. In support of the new development, the airport recently completed a new, more-than-five-acre strengthened ramp to accommodate large corporate and commercial aircraft, along with two taxiway entrances leading to the new FBO, which is a member of the Paragon Aviation Group. JKA averages approximately 290 operations a day, 95 percent of which are general aviation. To attract business the Henriksens said they will initially sell fuel at below-margin prices.

August 2, 2016, 9:38 AM

Helibras Reinforces Helo Support for Rio Olympics

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Airbus Helicopters subsidiary Helibras has reinforced its support network for the fleet of about 90 Airbus helicopters supporting the 2016 Olympics in Rio and five cities hosting soccer games. The 2016 Games open on Friday in Rio.

Brazilian armed forces, as well as state police and fire departments, will use the Helibras helicopters for airspace defense, transporting security personnel and aeromedical evacuation during the event, with the city of Rio providing an EC135 and an AS365 for official VIP transport. Seven specially-equipped civilian Ecureuils will also provide aerial images for the media.

Helibras will keep a support team at Rio’s Parque dos Afonsos air force base, as well as client support and logistics managers, four dedicated technical representatives and back office teams between its factory in Itajubá, Minas Gerais, and its logistics center in Atibaia, São Paulo. It has also stocked extra parts, tools and supplies.

Rio's main general aviation airport, Jacarepaguá, is near the Olympic Village and will handle only public safety flights during the Games. Rio's airspace has already been closed to drones, hang gliders and sightseeing flights, which ATC officials note were identified as one of the highest security risks during the Olympics. Heads of state began arriving yesterday for Friday’s opening ceremony. In fact, the Prince of Monaco was among the first dignitaries arriving yesterday, flying into Rio’s Galeao air base aboard a Dassault Falcon 7X.

August 2, 2016, 10:03 AM

FAA Puts New Emphasis on Reducing Takeoff Excursions

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While landing excursions outnumber takeoff excursions by four times, the latter category of mishaps “still occur at an unacceptable rate,” the FAA said in a Safety Alert for Operators released on Friday. Two-thirds of takeoff-related events are overruns, and turboprops are involved in the largest percentage, followed closely by jets, the agency said.

According to the FAA, it's often errors in takeoff performance calculation that increase the risk of a takeoff runway excursion. “Operators should have procedures in place that provide proper weight-and-balance data, accurate takeoff-performance data and methods for error detection,” it noted.

The FAA said that it is of “primary importance” that weight-and-balance and takeoff performance numbers be verified by both flight crewmembers. In addition, training should also focus on “risk recognition and mitigation” regarding the hazards of incorrectly entering data into the flight management system, electronic flight bags or other electronic devices used for takeoff performance calculations. “Last-minute changes due to passengers and/or cargo adjustments, changes in weather, assigned runway or runway conditions or clearances are fertile ground for errors to occur,” according to the agency.

Using the guidance contained in the FAA Takeoff Safety Training website with “clearly defined” SOPs and training for rejected takeoff decisions also guards against potential errors, the agency concluded.

August 2, 2016, 11:18 AM
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